HELP

Frequently Asked Questions

Company Details

How can I contact Faherty brand?+

Call 877-745-8994 Monday–Friday, 10am–7pm EST or Saturday–Sunday, 11am–6pm EST, or use our contact page.

Is Faherty hiring?+

Open roles and application information are available on the Faherty careers page.

Placing an Order

Where is my order?+

Shipping confirmation emails are sent after an order is packed and handed to the carrier. The email includes a tracking number for real-time updates.

Can I change or cancel an order after it has been placed?+

Orders cannot normally be changed or cancelled after checkout. If you need to correct a shipping address, email hello@fahertybrand.com immediately; carrier changes cannot be guaranteed after shipment.

Can I place an order over the phone?+

Our team can help with product questions and availability. For current ordering assistance, call 877-745-8994.

Does product availability on your website reflect in-store inventory?+

Online and store inventory can differ. Call your nearest store or use the store locator for the most current availability.

What happens if an item in my order is out of stock?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

What methods of payment do you accept?+

Accepted payment methods are shown at checkout. Gift cards and merchandise credit can be redeemed online when eligible.

I have a gift card and/or merchandise credit, how can I redeem?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

I placed my order on social media. Where are my order details?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Do you provide gift wrapping or gift messages?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

What if my order is missing, damaged, or incorrect?+

Please contact hello@fahertybrand.com as soon as possible with your order number and photos if needed. We will investigate the shipment and make it right.

Shipping (Domestic U.S.)

Who are your shipping partners and how long will my order take to ship?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Why was my order sent in multiple packages?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

I think my order is lost, what should I do?+

Check the tracking link in your shipping confirmation first. If the package has not moved or shows delivered but is missing, contact us at hello@fahertybrand.com so we can open a carrier investigation.

What happens if my package is returned to sender?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Shipping & Returns Outside the U.S.

Which countries do you ship to?+

International destinations and shipping rates are shown during checkout after you enter the delivery address. Duties and taxes may be collected on delivery.

What currency will I be charged in?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Will I owe duties or import fees when my order arrives?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

How much does international shipping cost?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Who delivers my order, and how long will it take?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Can I change or cancel my international order after placing it?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

What payment methods can I use?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Is everything on the site available to ship internationally?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Can I use a promo code on an international order?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Can I buy or use a gift card?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Can I earn or redeem Stamps on an international order?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

How do international returns work?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

What if my order arrives damaged, incorrect, or does not show up?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Buy Online, Pick Up In Store

Why are some products not available at my local store?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Who can pick up my order?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

What do I need to pick up my order?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

How long will my order be held at the store?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

How will I know when my order is ready to be picked up?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Why is In-Store Pickup unavailable at my store?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Can I select certain items to pick up and have others shipped?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

How do I return something from an In-Store Pickup order?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

When will my credit card be charged?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Can I cancel my order?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Second Wave Resale

What can I do with Faherty goods I no longer wear?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Press & Affiliates

I want to collaborate with Faherty Brand! How can I get in touch?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Do you offer an affiliate program and how can I get involved?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Wholesale/Stockists

How can I sell Faherty Brand at my store?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

What other stores sell Faherty Brand items?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

What is the damage returns process for items purchased through a stockist account?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Fit Guide/Size Charts

Where can I find the size guide for each product?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Do your products run true to size?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Will my item shrink?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

What can I do if something does not fit?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

What sizes do you offer?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Pre-Order

What is a pre-order item?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

How long does a pre-order take to process?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Can I request changes or cancellations for items that are pre-order?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Retail Stores

Where are your stores located?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Will your in-store inventory be the same as it is online?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

I am not near a Faherty store. Can I purchase your products elsewhere?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Discounts & Sales

Can I combine my discounts?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

My discount or rewards code was not applied at checkout. Can it be applied retroactively?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Do you honor price adjustments?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

What is a flash sale?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

I found a discount code through a public site or discount generator, is it eligible?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Can I redeem my discount at a Faherty store?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Returns & Exchanges

What is your return policy? (U.S. Domestic Orders)+

Eligible Faherty items purchased within 60 days may be returned for a refund. Items must be unworn, unwashed, undamaged, and returned with original tags and packaging.

What is your return policy? (International Non-U.S. Orders)+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

How do I process an online return or exchange?+

For online returns and exchanges, visit our Returns Center. Choose a Happy Returns Bar for a quick, paperless domestic return, or print a prepaid label and send the item back by mail.

Exchanging Items+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

How long does it take for my return refund to process?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

I have multiple returns, can I combine them in one box?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

What is the Returns Bar?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Can I return or exchange online purchases in store?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Can I return or exchange in-store purchases online?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

What is your gift return or exchange policy?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

I made a cash purchase in-store. How do I return?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Can I return a Final Sale item?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

What is Loop Returns (powered by Happy Returns)?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

How does the Return Bar / QR code drop-off work?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

When will I see my refund or exchange?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Guarantee of Quality

What is your guarantee of quality?+

If an eligible item has a performance issue within five years of purchase, submit a Guarantee of Quality request and our team will review it.

Guarantee Eligibility+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Our Products

Where are your products made?+

Faherty works with specialty mills and factories around the world. Product pages identify the materials, origin, and care details for each style.

How do you make your pieces?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

What is your sustainability policy?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

How can I get notified if an item is back in stock?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Can you find an out of stock item for me?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Care Instructions

How do I care for my Faherty garments?+

Follow the care label inside each garment. When in doubt, wash cold with like colors, avoid excess heat, and lay or hang the piece to dry as directed.

Faherty Postcard Rewards Program

What is Postcard by Faherty?+

Postcard by Faherty is our rewards program. Members earn stamps on eligible purchases and can redeem rewards as they move through the program tiers.

How do I join Postcard by Faherty?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

How do I earn stamps?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Do my stamps expire?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

How do I redeem my rewards?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Can I combine my stamps with other discounts or promotions?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

How do tiers work?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Can I cancel my Postcard membership?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

I made a purchase but did not receive my stamps. What should I do?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

Where can I find out further information?+

For the most current information, please review the Faherty customer service guidance or contact us. Our team is happy to help.

START A RETURN